A significant portion of undergraduates expressed that they would prefer to receive the majority of their information about HUHS via e-mail. Consider using e-mail to educate

students about plan benefits.

Consider utilizing both the website and e-mail to inform students of the peer counseling and support groups and peer education programs at HUMS. Offer stress-reduction seminars and circulate pamphlets on the wellness programs and anonymous and confidential HIV counseling and testing. Perhaps have an open-house where students could learn how and why they should take advantage of these services.

Encourage doctors to communicate with patients. Because doctors are an integral component in making students feel satisfied with HUMS, PCPs should focus on listening to their patients, explaining the diagnoses carefully, and offering follow-up instructions.

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III. RESEARCH RESULTS

A. Use of Services

The vast majority of students surveyed are taking advantage of the health care services provided by HUHS facilities. Nearly two-thirds of the students (64%) have made two or more

visits to a HUHS facility for health care in the last 12 months, and an additional two out of ten (19%) made one visit. Only 17% did not make any visits at all.

A full 93% of respondents enjoy "good" or better health, while only 7% rated their health as either "fair" or 'poor." Rather than visiting HUHS for major health concerns, students are most frequently prompted to visit HUHS because of minor health problems such as the flu or a cold

(44%), the need for routine care (26%), and emergency injuries or care (19%).

At least 70% of students have used the internal medicine facilities. Nearly half of the respondents (46%) have visited the After Hours Urgent Care Clinic in the past year and nearly

20% have visited a specialty service area such as mental health or orthopedics (For a complete list, see Appendix A.)

Not surprisingly, students who are frequent visitors to HUHS (5 or more visits per year) are more likely to have a PCP than infrequent visitors (1 or 0 visits per year).