Students rated the experiences with their doctors highly. A majority of students offered favorable ratings to the attention given to what they had to say by the physician or nurse practitioner (77%), the extent to which their concems were addressed by the physician or nurse practitioner (72%), the focus and clarity of the treatment plan provided to them by the physician or nurse practitioner (70%), and the clarity of follow-up instructions (69%).

Half of students gave unfavorable ratings to the ease of getting their phone calls about health answered (54% saying "poor" or "fair") and getting a referral to see a specialist (50% saying "poor" or "fair"). Furthermore, at least a third of students had only "fair" or "poor" experiences with their physician or nurse practitioner's explanation of their illness (36%), how much they were helped by the care that they received (35%), and the clarity of follow-up instructions (3 1%).

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Nearly four out of ten of students who visited HUHS five or more times in the past year gave low ratings to the overall quality of care and services provided by HUHS.

Students who do not have a PCP rated the overall quality of care and services lower than those who have a PCP (48% vs. 30%).

Students who have a PCP rate the attentiveness of the physicians or nurse practitioners higher (53% "excellent" and "very good") than those who do not have a PCP (37%)

Students who do not have a PCP find it harder to get a referral to see a specialist (67% rating "fair" or "poor") than those who do have a PCP (46%).

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Office Practices

Students gave HUHS high ratings for having convenient clinic hours, but reported being unhappy with the appointment delays and waiting time. Three quarters of respondents (76%) feel the convenience of the clinic hours is "good" or better. Nearly seven out of ten students gave high ratings to the ease of making appointments for medical care by phone (69%).

Nearly 60% of students rated the length of time spent waiting between making an appointment and the day of their visit as too long (31% rating it "fair" and 27% rating it "poor.")