"Brushed me off (Gave me a pat on the head and sent me away) because they couldn't diagnose me. "

"I was sent away / made to wait even though it was an emergency.

"My diagnosis was incorrect - with serious consequences."

Page 15

"HUHS would be wonderful if they would only take the time to treat each patient instead of acting as a medical drive-thru (with huge linesl) and trying to get to the next patient."

Student satisfaction may be affected to some degree by HUHS' perceived reputation. A small number (7%) of students volunteered at various places throughout the survey, that they had heard of other students' bad experiences with HUHS. These reports appear to have had a negative impact on the satisfaction of students hearing them. Eleven percent of this group rated their overall satisfaction "very good" or "excellent" compared to 31% of those who did not report hearing of bad experiences. These findings are, however, somewhat anecdotal since students were not directly asked what they believed HUHS' reputation to be or whether that had an impact on their satisfaction:

"...Even if the doctor didn't say this, the fact that she arrived [my roommate] back in the room w/this idea is not good and spreads/adds to the "UHS horror story" collection."

"...Also, it seems to be almost cool to have a UHS "horror story"."