satisfaction with HUHS health care overall has improved. In 1992, a total of 20% of students rated their satisfaction as "very good" or "excellent" when asked to evaluate health care at University Health Services. In 1999, when asked to rate their satisfaction with the HUHS health care overall this number increased to 29%, with the greatest increase occurring among those who rate their satisfaction as "very good". However, the positive ratings for overall satisfaction with HUHS has remained constant (56% in 1992 vs. 58% in 1999).
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Overall Quality of Care and Services. Undergraduates' view of the overall quality of care and services provided by HUHS has improved slightly since 1992. Students gave a higher rating in 1999 to the overall quality of care and services provided by
HUHS than in 1992 (34% rating "very good" or "excellent" in 1999 vs. 29% in
1992). In 1997, 50% of faculty and staff rated the overall quality of care and
services as "very good" or "excellent."
Length of Time Waiting Once at Office. Students in 1999 gave better ratings to the length of time you usually had to wait to see your provider once you got to your provider's office for a scheduled appointment than they gave in 1992 to the length of time spent waiting at the office to see the clinician. In 1992, 52% of students gave it a rating of "good" or better; this number has increased to 60% in 1999.
Attention Given to Patient. Students in 1999 gave higher ratings to the attention given to what you had to say than they did in 1992. The percentage of students who rated it "good" or better has increased from 68% in 1992 to 77% in 1999.
Areas Unchanged
Length of Time Waiting Between Making Appointment and Visit. Student satisfaction with the length of time waiting between making an appointment and the day of the visit remains statistically unchanged from 1992 to 1999.
Awareness of Services
Awareness of Rape Crisis Services Has Increased. Awareness of rape crisis
services has increased dramatically since 1992. In 1992, only 27% of students surveyed were aware of these services, while 63% were aware in 1999.
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