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The UHS report

"Inattentive counselors & bad advice."

"Reception process embarrassing / no privacy."

Page 18

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Specialty Services

People are satisfied with the specialty services offered by HUHS (81%). However, only 14% rated specialty services "excellent," reflecting an overall lack of enthusiasm about HUHS. People are less dissatisfied with specialty services than they are with other services (19% rating specialty services either "poor" or "fair").

Consistent with other health care services, delays (46%), misdiagnoses (27%), poor, rushed, or incomplete care (16%), and poor attitudes of providers (14%) remain primary reasons for dissatisfaction with Specialty Services offered by HUHS.

Students explain their reasons for dissatisfaction, using the following words:

"Didn't find helpful."

"Need more services."

"Diagnosis incorrect."

"Wouldn't prescribe medication when I needed it. "

"Just give medication - no good diagnosis."

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