Welch emphasizes providing a good environment for her workers.
"We treat our employees with respect," she says. "We're always happy and in a good mood."
And, she says, the results are obvious.
"In a copy center, you usually have a high turnover of employees," Welch says. "Most of our staff has been with us five years or longer."
Employee satisfaction, Welch says, translates to customer satisfaction.
"Customers know that when they walk in the door, there will be somebody there who will recognize them and they know they can leave their document and they will get it back," she says.
Hence, Welch has aimed for a customer-friendly environment, right down to the purple candy jar on the counter bearing the words, "Gnomon Copy; Thank You."
Read more in News
Moneybags: Harvard Buys and Builds as Capital Campaign Nears EndRecommended Articles
-
Let the Market Do Its WorkI am going to say something that will shock many people living in the city of Cambridge: the United States
-
THE SQUARE DEALRead Block, a collection of buildings at the center of Harvard Square that once housed The Tasty, will soon be
-
Dunkin' Opens in T StopThe aroma of coffee and doughnuts filled the air yesterday as a new Dunkin' Donuts location opened for business in
-
Square's Grocer Sage's Closes ShopThere was little fanfare for Sage's as the Square grocery store--which stood for nearly a century at the corner of
-
Sunset in the SquareAt the back of Billings & Stover Apothecary on Brattle Street, a brown sign etched in simple gold letters reads
-
'Mom and Pop' Stores Leaving SquareTo Shakespeare, brevity may be the soul of wit, but to the Harvard Square faithful, there was nothing pointedly funny
