The report says that HMS needs to take student concerns more seriously.
"Staff are participating in an ongoing customer service training to encourage a more welcoming attitude toward patients," Fineberg writes in the e-mail message. "UHS is engaged in more efforts to survey students about their care."
The Drug Bug
"Almost right away [the doctor] was prescribing medication," Melissa says. "I guess the main thing was that he wasn't listening to me. I was a problem to be fixed."
Melissa was so turned off by this push to medicate that she left when she needed help the most.
Similarly, Jennifer also recounts doctors' strongly urging her to take medication when she was merely searching for counseling.
"They wanted to give me a pill almost immediately," she says. "The person said, 'You know, these problems are recurring. You should be on some form of medication.'"
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