"[Students] are our guests. You pay for that meal. When someone is working for us, there is a different imperative," she says.
Quincy dining hall manager Christian P. Pesce, new to the hall and Harvard this year, says he keeps his office door open at all times.
"If someone has a particular problem, they should go to the manager," he says.
"What I think the employees might be pleasantly surprised about is that we are here to support them. There are definitely lines of communication there," he adds, noting that he's been on the job for only nine weeks.
Staff in Quincy disagree, saying that they've had only two meetings with the hall's new management and don't believe they are being listened to--even though they've worked in the hall for years.
"We don't have the last say in anything--regardless of our suggestions and opinions," one says.
And staff say that even their union, Local 26 Restaurant and Hotel Workers, has provided them with little assistance.
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