"There's sometimes a real taking for granted that a lot of students do--a lack of consideration," he says. "Many of these people are busting their ass and doing the work of one-and-a-half people."
"There is excessive capitulation to student desire," he adds, noting that staff are frustrated because their grievances don't get listened to in a similar manner.
"We are not superhuman. They don't care how you do it, so long as you do it," a general service worker says.
"You've got to do everything to a 'T' here," another adds. "When you don't have the help to do that, it's hard."
Talk Back
Della Barba says that staff don't get to fill out similar feedback cards to evaluate their own experiences--and isn't convinced that they should.
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