"This place isn't a restaurant. They are all coming at once," says one staffer. "It's not like you are going to McDonald's."

Without immediate service, students sometimes get mad--and then fill out yellow feedback cards.

"Those feedback cards--we hate them. They rat on the help," one staff member says. "Sometimes we can't get things out fast enough. I get upset with the students--I call them 'rat cards.'"

Students often add to the staff's frustration with impatience and insolence, McCarthy says.

He recalls an incident at the end of lunch when a line of nine students waiting to bus trays had formed in the corner of the hall.

"The kid in front of me announced arrogantly, 'I've got to get to class, can't they wash these any faster?" he says.

"I would have thrown a cup at him," steams McCarthy, who says he has witnessed numerous incidents of disrespect toward the staff.

Students, he says, expect--and get--too much from HUDS.