The problem of a slow water dispenser in Eliot, Lowell Manager Charles R. Lambert says, will be rectified in Winthrop and Lowell.

And by monitoring the experiences at the other dining halls, certain faulty technologies--like an overheated grill in Kirkland--won't be part of the new renovations.

"We still have disappointment with some of the equipment--combi ovens that are falling apart--but they've been working with us to make it better," chef Hegarty says.

Dalla Santa and Lambert say that although they anticipate some of the same start-up problems, the Eliot and Kirkland experiences make them better prepared.

Both say they are extremely open with the staff about blueprints and plans.

"As soon as I open [the new plans] up, people ask all kinds of questions--and all they have to do is ask," Dalla Santa says. "By June, they will know exactly what to expect."

And the open communication about the changes has allowed for input from the staff.

"The bottom line is everyone needs to be involved," Lambert says. "As a team, we try to put it on paper and give them everything that they want."