"Now it is more day-to-day operational issues rather than changes," he says.
A Helping Hand
"We've brought in a consultant to bring it above personal issues, set up ground rules--a framework for people to speak without retribution," says Director Ted A. Mayer.
That consultant, Stowe, Vt.-based Dennis S. Reina, specializes in issues of office communication, authoring Trust and Betrayal in the Workplace.
"At the beginning, where you are on a steep learning curve, sometimes it is a little rough getting started. I suspect that there was too much emphasis placed on learning the new technology," Reina says.
"They were in the spotlight, under a lot of pressure, and a lot of eyes were on them," he adds. "There was not enough emphasis placed on the human elements."
Having worked with HUDS strategic planning for the past three years, Reina began to focus attention on the staff in Eliot-Kirkland in November.
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