He says he averages between $15 and $20 per order and has recommended the site to other friends and even his parents.
And for Alaina F. Aguanno '03 and her friends in Stoughton Hall, Kozmo is a convenient way to rent videos and buy food--even when walking outside is not an option.
"It was really good this winter when everyone was too lazy to walk to Store 24 in minus-40 degree weather," Aguanno says. "It's awesome."
In an effort to encourage students and area residents to rent videos, DVDs and video games from Kozmo, the company is giving customers flexibility in the way in which they return their items.
They can either call to arrange a pick-up, for a $1 fee, or return them to Kozmo drop boxes in the Harvard Square vicinity--located in Johnny's Luncheonette on Mass. Ave., Store 24, the Holyoke Center, The Wrap and Toscanini's.
According to Aaron Tarr, an assistant manager at The Wrap on Mt. Auburn St., the box in his shop averages about one return per hour. In the last month alone, Tarr says returns to the box are up significantly. At Store 24, a clerk who asked to remain anonymous estimated that the drop box there received between 20 and 25 returns per day.
And in order to keep its customers coming back, Kozmo.com says it puts a premium on customer service and treating its employees well.
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