"SSI was instrumental in putting that evacuation together," he says.
But, students have reported several incidents where SSI guards failed to respond to students' calls for help.
Two weeks ago, Leverett's SSI guard failed to respond to a object being thrown through a House window, forcing another guard to intervene.
And Lichten and HUPD's Kotowski acknowledge that SSI officials have been made aware of the importance of their guards being proficient with the English language.
"More and more you're finding more people whose first language isn't English and that's just something we have to deal with," Lichten says.
Kotowski says he is personally aware of only one complaint about a guard, and says it has been dealt with to his satisfaction.
"That issue has been raised, but not to the point where it's a hazard," he says.
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