However, the new system was off to a rough start.
"It was a little rocky, but by 11 o'clock it was running smoothly," Pollack said.
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However, some of those using the system endured more troubles than they would have liked.
"Today's been a lot of fun," said Patti A. Foscarota, staff assistant. "It was basically the same, but there was a few problems to go along with it."
The improvement was not inspired solely by student concerns. Input from UHS staff catalyzed the change.
"The old appointment system in place before August did not provide a lot of visual cues for the staff," Pollack said.
The improvement took account of staff members' suggestions, and the new program seems to be receiving kudos.
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