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Other Schools Face Same Problems

"On a broad spectrum of implementation, we're much closer to magnificent than to total disaster," Crowley said.

He says that the system's first year has mostly focused on getting the program working. But he adds that users are optimistic about the system's potential and are eager to reap the long-term benefits of the installation.

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"One of the aims of Project X was to cut out redundant steps, which previously created more room for error," Mary Varga, director of finance and administration of facilities, told the Yale Daily News.

She said she believes the system will offer departments like hers a "much better set of reporting tools and better information in the future."

But users say Yale should have worked harder on communication in the project's earliest stage.

"It was like you're in a physics class and have no idea what's going on, so you don't know what questions to ask," Joanne Bentley, business manager in Yale's chemistry department, told the Yale Daily News. "I definitely don't want to go through this again."

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