To cope with the influx of directory assistance requests it receives at the beginning of every year, UIS hired several additional operators this fall.
"People have not been put on hold longer this year than last year," Kinchla said. She said she won't know until the end of the month whether the lack of temporary directories caused a rise in calls to directory assistance.
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"We've always had so many calls anyway that I wondered whether anyone really uses the directories," she added.