As with any counseling method, ECHO staff members say they regret the conclusions of some conversations with callers and visitors.
"Sometimes I feel frustrated, wish I could make it better," one counselor says.
But Reindl has seen the successful results of ECHO's endeavors first-hand. Many of the students who come to see her at the Bureau of Study Counsel were directed to her by the ECHO staff.
"That may not seem like a big deal, but people follow up on their referrals. That says a lot about [the service]," Reindl says.
Reindl says ECHO is an important part of the entire therapy process. Making the move to an anonymous student hotline is not as emotionally difficult as setting up an appointment at the Bureau of Study Counsel.
"For many people they are a point of entry. People can talk, and then talk to someone about a referral. It's the right sized step for someone to make," she adds.