Over the last week, SSI refused to return repeated calls for comment on this story.
Static
Communication between a guard and the Harvard Police dispatchers is perhaps the single most important factor in providing effective security, officers and guards say.
So it disturbs them that dispatchers routinely have trouble getting SSI guards to respond to calls on their radio frequency.
They recount instances when they've had to call the on-duty SSI supervisor to track down a guard who won't respond to repeated calls.
And when they do respond, SSI guards often reply to calls intended for others, HUPD officers said.
HUPD officers said they fear that the situation in which the alleged "Yard Burglar" was captured two weeks ago might not have happened with SSI guards on duty.
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