Twenty years ago, Harvard didn't have as many graduate schools, didn't need hundreds of employees to manage its information technology, and had half as many museums as it does today. Add new dorms and the corresponding support staff, and it's easy to see how Harvard has grown in spite of itself.
Although no administrator would allow their name to be associated with the sentiment, many say that Harvard needs to do more to make its less visible employees feel more valued.
One day, they say, that might mean salaries above market values.
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For now, it means ensuring that labor relations between Harvard and its unions stay smooth.