"In many cases, we've found no truth in many of the rumors that students start about UHS. A lot of the students are satisfied with the services they're getting," says Adamovich.

"Often the complaints are the result of misunderstandings in interactions with the doctors and interactions with the receptionists," Adamovich adds.

Some students say they agree with Adamovich.

"I've never had a problem with them," says Xiaomeng Tong '98. "I think a lot of people are exaggerating. It's only natural for people to hate an institution like UHS, and it's only natural when people say they hate UHS that others would agree."

Rosenthal suggests students would be much more satisfied with the care they receive from UHS if they selected a primary care physician.

UHS encourages students to select this physician using the information they provide which lists the physicians' educational backgrounds and hospital affiliations.

"I don't know if that's a good basis for making a decision," Sauer says. "Having credentials just isn't enough. I'm sure they're all well-qualified, but there's a lot more to it."