The UA said that the training was very solid, going through the changes in the system and bringing everybody up to speed on how to handle common problems.

The training program also included tips on how to treat customers.

Finally, the HASCS help line has been renamed the Info line and "will have live people answering questions as before, but standard questions will have answers on a phone tree which should save some callers some time," Steen said.

Other changes made for this year:

* A new classroom containing new multimedia Pentium 100s with CDROMs has been created in the Science Center basement to go with the Macintosh classroom already in the Science Center.

* Older Macintoshes in the Science Center were replaced with new PowerPCs.

* Multiple Serial Line Dial Up (SLIP) lines have been installed for students and faculty who live off campus.

* The Network Appliance Box (NAB) installed last spring "has sped up our UNIX operation considerably," Steen said. "We have expanded the box and will continue to adjust the systems to make them run more smoothly."

* HASCS now supports Windows 3.1 and will soon guarantee support for Windows 95.

* An instructional computing services group with three full-time employees will work with faculty to "help them with the use of the computer for instruction," Steen said.

* A new information system automatically announces new services, problems, changes and down time. The announcements will be displayed on Web pages on in the harvard.hascs.announce newsgroup.

* The Web site has been reorganized and now contains much more HASCS and FAS information.