"He's just a troublemaker. He's a screwball," Nini said.
Nini said he would never make derogatory remarks about a customer.
"This is business," Nini said. "That Kosberg said this is the first complaint filed against Nini's Corner with the commission. "I've been here for 34 years...and I've never had any complaints," Nini said. Informal Stage Kosberg emphasized that the status of Cole's complaint remains "informal." "When someone comes in with a complaint, I'll talk to them and find out whether it falls under the jurisdiction of our office," Kosberg said. "Then we usually send out a fact-finding group to investigate." Usually in cases where there is some kind of denial of services or harassment, the commission tries to resolve it informally. "As a last resort we go ahead and file a formal complaint," Kosberg said. "We'd set up a fact-finding conference and allow the accused party to respond." Several Harvard students seek recourse with the Human Rights Commission each year, Kosberg said