"There is that sense of instant gratification in a lot of ways," Edward reveals.

Jerry explains to us that his clients, especially the young set, are like lost sheep.

"My own personal experience is that the students need a lot of help with their hair," he says. "It's hard for them because they don't know hair terminology. A trim to them could mean anything to us."

And Jerry views himself as the shepherd for all these lost lambs. "I'm on their side," he affirms emphatically.

Considering how mentally devastating a bad coiff can be, it's no wonder we're shaking in our shoes. But, Dale says, our hair dressers understand that.

"A lot of people in the past have had a bad experience with hairdressers, so they tend to be protective of their hair," Dale says. The thing to do, he says, is to communicate, to relax, to trust--in short, to let our hair down.

"They have to let you help them. They have to give up some of their power," Jerry agrees. "I don't know what happened to trust. It's almost like a lost art or something."

Jesse fairly bubbles over in agreement with Jerry about how rewarding the rapport between stylist and client can be.

"Ninety-nine percent of the time you get to make people feel much better than they did when they walked in," she says. Plus, "You get to meet, like, billions of people!"