The place looked the same. The patrons looked the same. Even the food looked pretty much the same (maybe a little less grease). But something was different. The man behind the counter said something we thought we'd never hear at Tommy's: "Can I help you, sir?" No grunting, no surliness.
We'll let you know whether we like the change once we come out of our collective state of shock.
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Defending Hurlbut